Introduction to Hospitality and Tourism Rationale Statement: The hospitality and tourism industry is one of the largest and fastest growing industries in the world.In South Dakota, visitor spending in 2005 was $807,029,057, a $2.02 billion impact on the state’s economy.This economic impact is expected to continue to grow.With this increase, there is a need for trained workers in the hospitality and tourism industry.In South Dakota, there has been a 14.18% increase in the number of employees in the industry in the past 10 years.Many aspects of this industry promote employees from within, a young part-time employee may work his/her way up to management in a short amount of time.Introduction to Hospitality and Tourism is designed to give high school students an overview of the opportunities, occupations and skills needed in this career cluster.The goals for this course are based on the National Family & Consumer Science standards and business & industry information. Suggested Grade Level:9th and 10th Grades Topics Covered:
Career paths within the hospitality, tourism, and recreation industries
Practices and skills involved in hospitality, tourism and recreation industries
Concepts of customer service
Procedures related to safety, security and environmental issues
Indicator #1:Investigate career paths within the hospitality, tourism, and Recreation industries.
Bloom’s Taxonomy Level
Standards and Examples
Comprehension
IHT 1.1Identify opportunities for employment and entrepreneurial endeavors and required education needed within hospitality and tourism pathways. For example:
Chart local employment opportunities in each pathway.
Use yellow pages and Internet searches to explore entrepreneurial opportunities in each pathway.
Prepare a poster or flyer to share information with classmates about the education and training needed for occupations in each pathway.
Write a career pathway plan.
IHT 1.2Describe workplace skills necessary to be successful in the hospitality and tourism industry. For example:
Prepare an oral presentation with visuals to illustrate occupations in the Restaurant and Food/Beverage Services pathway, the Lodging pathway, the Travel and Tourism pathway, and the Recreation, Amusements and Attractions pathway.
Write want ads to advertise for skills needed for occupations in each hospitality and tourism pathway.
Indicator #2:Examine safety, security and environmental issues related to the hospitality, tourism, and recreation industries.
IHT2.1Examine safety and security concerns to maintain a safe environment for workers and customers. For example:
Compare and contrast different hospitality and tourism businesses evacuation plans and procedures.
Collect news articles relating to safety/security issues at recreation, amusement and attraction venues and share them through class discussion.
Create a pod cast identifying a list of common hazards or dangers that can affect a lodging facility.
IHT2.2 Investigate industry standards to comply with safety policies and procedures. For example:
Create a safety policy manual based on industry standards.
·Prepare a presentation for food service employees explaining the Serve Safe program. ·Interview venue managers about safety/security issues at recreation, amusement and attraction venues.
Write a news article to inform others about air travel security issues.
Indicator #3:Apply concepts of customer service.
IHT 3.1Evaluate the impact customer relations have on success in the hospitality, tourism and recreation industry. For example:
Share anecdotes in a class discussion about positive and negative customer service experiences.
Prepare a PowerPoint presentation illustrating critical moments in customer service.
IHT 3.2Evaluate customer service processes to meet customer expectations. For example:
Brainstorm a list of characteristics of customer-focused employees.
Write a character sketch of an employee providing quality customer service.
Role play critical moments in customer service.
Create a news release identifying characteristics and the importance of customer-focused employees.
Indicator #4:Discuss rights and responsibilities in hospitality and tourism.
IHT 4.1Summarize issues related to confidentiality and ethics in the hospitality and tourism industry. For example:
Design a policy manual that ensure confidentiality in hospitality and tourism.
Create a pod cast about confidentiality and ethics by interview management staff at a hospitality and tourism business.
IHT4.2Identify legal rights and responsibilities of hospitality and tourism employees and guests. For example:
Interview and summarize a hospitality and tourism manager about rights and responsibilities of employees and guests.
Compare and contract employee policy manuals from different hospitality and tourism establishment.
Create an online quiz identifying the rights and responsibilities of employees and guests.
Rationale Statement:
The hospitality and tourism industry is one of the largest and fastest growing industries in the world. In South Dakota, visitor spending in 2005 was $807,029,057, a $2.02 billion impact on the state’s economy. This economic impact is expected to continue to grow. With this increase, there is a need for trained workers in the hospitality and tourism industry. In South Dakota, there has been a 14.18% increase in the number of employees in the industry in the past 10 years. Many aspects of this industry promote employees from within, a young part-time employee may work his/her way up to management in a short amount of time. Introduction to Hospitality and Tourism is designed to give high school students an overview of the opportunities, occupations and skills needed in this career cluster. The goals for this course are based on the National Family & Consumer Science standards and business & industry information.
Suggested Grade Level: 9th and 10th Grades
Topics Covered:
Recreation industries.
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- Create a safety policy manual based on industry standards.
· Prepare a presentation for food service employees explaining the Serve Safe program.· Interview venue managers about safety/security issues at recreation, amusement and attraction venues.
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